Welcome to the framia FAQ — your comprehensive guide to getting started, managing your account, making deposits and withdrawals, exploring our games, claiming bonuses, and staying safe. Whether you are a new Member or an experienced player, you will find clear answers to all your questions in plain English below. Our support team is also available 24/7 at [email protected] if you need personalised assistance.
Visit the framia homepage, click the registration prompt, and complete the signup form with your full name, email address, mobile number, date of birth, and preferred password. You must be at least 21 years old to register. After submitting your details, check your email for a verification link. Click the link to activate your account. You can then deposit funds and start playing immediately, though withdrawals require KYC verification.
framia requires one valid government-issued photo ID to complete KYC verification. Accepted documents include your Indonesian National ID (KTP with NIK visible), Indonesian passport, or Indonesian driver's license. Upload a clear, legible photo or scan of the front of your document through your account dashboard. The name and date of birth on your ID must match the details you provided during registration. Verification is usually completed within 24 hours.
No. framia permits only one account per individual. Creating multiple accounts is a breach of our Terms & Conditions and will result in all duplicate accounts being closed and any associated funds forfeited. This policy protects platform integrity and ensures compliance with responsible gaming and anti-money-laundering standards. If you have forgotten your login credentials, use the account recovery option rather than opening a new account.
On the framia login page, click the 'Forgot Password?' link below the login button. Enter the email address associated with your account. You will receive a password reset email within a few minutes. Click the reset link in the email and follow the prompts to create a new password. If you do not receive the email within 10 minutes, check your spam folder or contact support at [email protected].
To close your account, send an email to [email protected] with the subject line 'Account Closure Request' from your registered email address. Our team will confirm your identity and process the closure within 48 hours. If you have a remaining balance, you must withdraw it before closure can be finalised. If you are closing your account due to problem gambling concerns, please request a self-exclusion instead — this provides stronger protections and prevents you from reopening the account impulsively.
framia supports deposits from all major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata. Deposits are processed via instant bank transfer. Simply select your bank from the deposit page, enter the amount you wish to deposit, and follow the on-screen instructions. Most deposits are credited to your framia wallet within 5 minutes during banking hours.
Yes. framia accepts deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. Select your preferred e-wallet on the deposit page, enter the amount, and complete the payment through your e-wallet app. E-wallet deposits are usually credited instantly. Minimum deposit via e-wallet is Rp 50,000. E-wallet withdrawals are also supported — you can withdraw directly to the same e-wallet account you used for deposits once KYC verification is complete.
The minimum deposit on framia is Rp 50,000 for both bank transfers and e-wallet payments. There is no maximum deposit limit, though individual payment methods may impose their own transaction caps. If you need to deposit a large amount that exceeds a single transaction limit, you can make multiple deposits in sequence. All deposits are processed securely with SSL encryption.
BCA deposits are processed instantly during regular banking hours (Monday to Friday, 08:00 - 20:00 WIB, and Saturday 08:00 - 16:00 WIB). Deposits initiated outside these hours may be processed with a slight delay, typically within 15 minutes. If your deposit has not appeared after 30 minutes, contact framia support at [email protected] with your transaction reference number and we will investigate immediately.
framia does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees or interbank transfer charges. Check with your payment provider for details. When you request a withdrawal, the full amount you specify will be sent to your nominated account with no deductions from framia. Withdrawals are free and unlimited in frequency.
The minimum withdrawal from framia is Rp 100,000 to Indonesian bank accounts or e-wallets. There is no maximum withdrawal limit per transaction, though withdrawals above Rp 50,000,000 may require additional verification as part of our anti-money-laundering procedures. You can withdraw to any Indonesian bank account or e-wallet registered in your own name. Withdrawals to third-party accounts are not permitted.
Once your KYC verification is approved, framia processes withdrawals within 24 hours. Bank transfers to BCA, BRI, BNI, Mandiri, and other Indonesian banks typically arrive within 1-3 business days depending on your bank's processing time. E-wallet withdrawals to OVO, DANA, GoPay, ShopeePay, and LinkAja are usually completed within 24 hours. First withdrawals may take slightly longer as we conduct additional security checks.
Yes. framia offers togel (Indonesia's traditional numbers lottery) with multiple daily draws covering popular markets. You can place 2D, 3D, and 4D bets, as well as Colok Bebas, Colok Jitu, and combination play options. Togel draws are conducted transparently with certified random number generation. Results are published immediately after each draw, and winning bets are credited to your account automatically. Minimum togel bet is Rp 1,000 per line.
framia offers betting on all major global football leagues including the English Premier League, La Liga, Serie A, Bundesliga, Ligue 1, UEFA Champions League, UEFA Europa League, and FIFA World Cup. We also cover BRI Liga 1 (Indonesia's top professional football league) with full match coverage of teams like Persija Jakarta, Persib Bandung, Bali United, and Arema FC, as well as Timnas Indonesia (the Garuda national team) fixtures. You can place pre-match and live in-play bets on match result, over/under, Asian handicap, correct score, first goalscorer, and more.
framia features hundreds of certified slot games from leading international studios including Pragmatic Play, Pocket Games Soft, Microgaming, NetEnt, and Spribe. Our slot library includes classic 3-reel slots, modern video slots with bonus features, progressive jackpot slots, and popular titles like Gates of Olympus, Sweet Bonanza, and Starlight Princess. All games are provably fair with published RTP (Return to Player) percentages. Many Indonesian players specifically search for slot gacor (high-payout slots) — our Game Info section shows recent payout statistics for every title.
Yes. framia's live casino is powered by Evolution Gaming, the world's leading live dealer provider. You can play live blackjack, live roulette, live baccarat, live poker, and game shows like Crazy Time and Monopoly Live. All games are streamed in HD from professional studios with real human dealers. Betting limits range from Rp 10,000 to Rp 10,000,000 per hand depending on the table. Live casino games are available 24/7.
RTP (Return to Player) is the theoretical percentage of wagered money that a game will pay back to players over time. For example, a slot with 96% RTP will return Rp 96 for every Rp 100 wagered in the long run. On framia, you can view the certified RTP for every slot and live casino game by clicking the game's Info or Help button. RTP is independently audited and certified by third-party testing labs to ensure fairness.
Yes. framia is fully optimised for mobile play on both Android and iOS devices. You can access the entire platform — sports betting, slots, live casino, and togel — directly through your mobile browser without downloading any app. Simply visit framia.cam on your phone, log in, and play. The mobile interface is touch-optimised and all games load instantly. Mobile deposits and withdrawals work exactly the same as on desktop.
New framia members receive a 100% first deposit bonus up to Rp 1,000,000. Simply make your first deposit of at least Rp 100,000 and framia will match it with bonus funds. The bonus is subject to a 5x rollover requirement on sports bets with minimum odds of 1.50, or a 25x rollover on slots and casino games. You must complete the rollover within 30 days to convert bonus funds into withdrawable cash. Full bonus terms are available on the Promotions page.
Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw it as cash. For example, if you receive a Rp 500,000 bonus with a 5x wagering requirement, you must place Rp 2,500,000 in qualifying bets before the bonus becomes withdrawable. Only bets that settle count toward rollover. Void bets, cancelled bets, and hedged bets do not contribute. Check each promotion's specific terms for rollover details and game contribution percentages.
Yes. framia runs regular promotions including weekly cashback (a percentage of your net losses returned as bonus funds), reload bonuses on subsequent deposits, free spin campaigns for selected slots, and special event bonuses tied to major football tournaments like the Champions League and FIFA World Cup. All active promotions are listed on the Promotions page with full terms. You can opt in to promotions from your account dashboard.
framia operates under an international gaming license and is regulated by a recognised offshore authority. All games on the platform are certified by independent testing labs including eCOGRA and iTech Labs to ensure fairness and randomness. framia uses 256-bit SSL encryption to protect all transactions and personal data. While online gambling regulations in Indonesia are restrictive, framia's international license permits us to serve Indonesian players through our offshore platform.
Yes. framia employs bank-grade security measures to protect your data. All communications between your device and our servers are encrypted with SSL/TLS technology. We never store your full bank account or e-wallet credentials — payments are processed through secure third-party gateways. Your KYC documents are encrypted at rest and access is restricted to authorised compliance staff only. framia is fully compliant with international data protection standards. For full details, see our Privacy Policy.
You must be at least 21 years old to register and play on framia. This is a strict legal requirement enforced through our KYC verification process. Any account found to belong to someone under 21 will be closed immediately, with deposited funds returned and any winnings forfeited. If you are a parent or guardian and believe a minor has accessed framia, please contact [email protected] immediately.
framia offers comprehensive responsible gaming tools including daily, weekly, and monthly deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 6 weeks), and permanent self-exclusion. To activate any tool, contact [email protected] with your request. Deposit and loss limits take effect immediately. Self-exclusion is processed within 4 hours. All tools are free to use. For more information, visit our Responsible Gaming page.
framia's customer support team is available 24/7 via email at [email protected]. Our Indonesian-speaking agents can assist with account issues, deposits and withdrawals, bonus queries, technical problems, and responsible gaming support. Response time for standard queries is typically under 24 hours. For urgent issues like deposit delays or account access problems, our team prioritises responses within 2-4 hours. When contacting support, include your framia username and a clear description of your issue for fastest resolution.
If you cannot find the answer you are looking for in this FAQ, our support team is here to help. We respond to every inquiry personally and promptly.
Contact our team at [email protected] for detailed assistance with any question or issue.
Our Indonesian-speaking support agents are available around the clock, every day of the year.
Explore our Terms & Conditions, Privacy Policy, and Responsible Gaming page for detailed policies.
All support conversations can be conducted in Bahasa Indonesia if you prefer.
Now that you have all the information you need, dive into the action. Enjoy sports betting on BRI Liga 1 and the Premier League, spin the reels on certified slots, try your luck with togel, or experience live casino games with real dealers — all on framia.